United Communications as a Service (UCaaS)

diagram showing unified communications as a service UCaaS
blue smart phone over blue backlit keyboard at night

What is UCaaS?

Unified Communications as a Service (UCaaS) is the latest revolution in cloud based services. It allows cell phones to connect to the internal office phone system via app, gives each employee up to 5 end points (these could be office phones, laptops, computers, cell phones, etc) to link to their account. It fully integrates with all our other solutions (Sharesync, email, office 365) and it is extremely flexible.

How does it help your business?

Scenario 1: You run an office where employees are often out in the field. They don’t want to give out their cell phone numbers to customers to avoid being called when off-duty. This creates a problem because customers often call in wanting to speak with employees who are out in the field and must wait (sometimes until the next day) to speak with whoever is handling their issue. With UCaaS, a call can come into the main office and be transferred to an employee out in the field, however, when the employee’s cell phone rings, it rings the app, this way, the employee knows this is a work call and not a personal call. The remote employee can also make calls to customers from their cell phone and have the out-going caller ID still show up as coming from the office. Essentially it allows cell phones to be fully integrated with the office phone system, which creates amazing flexibility.

Provides unparalleled flexibility with your office communications platform

Scenario 2: The boss likes to take a month every winter and work from a home office in a warmer climate on the other side of the country. This creates a disconnect when the boss is out of the office as it is difficult to get messages, know who called, and returned phones calls are coming from an unfamiliar number. With Unified Communications, the boss has their work phone in the office, but they can also ship a phone to their home office across the country, as long as it has an Internet connection, it will ring and function just like the phone in the office. So the boss can continue to field phone calls and return calls just as if they were still in the office. When the boss decides to go sit on the beach, he still has the mobile app on his cell phone which he can still use to stay connected to the phone system just as if he were still sitting in the main office back home.

Ready for webinars and video conferencing

Scenario 3: You’ve noticed other competitors leveraging webinar functionality. They are using webinars to advertise to customers, answer questions, and sell their product. You notice this is starting to become a trend across many industries and know you want to leverage it somehow, but you just don’t know where to start. With UCaaS, video conferencing and webinar functionality is baked in to the solution. You can have in-house video conferences with your own employees (you can even buy phones with cameras in them for this purpose) but you can also hold webinars to advertise your products, demonstrate functionality, and interact with your customers. This is all fully integrated with your other cloud solutions and you find it extremely easy to use. If you have any questions, you have multiple live support channels available to help you, 24 hours a day.

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iPhone on top of iPad on top of keyboard in front of Mac
business man walking with iPhone

Unified Communications as a Service is here!

UCaaS has 90 enterprise level features, here are just a few:

  • Mobile App with one touch flip call feature to transfer calls between cell phones and office phones
  • Manage multiple calls at once
  • Voicemail to email (with transcription)
  • Video Conferencing for inter-office or interacting with customers
  • Business Continuity (your office will never go down, since all end points can be made to ring)

This solution is extremely affordable, it doesn’t matter if you have an office of 1 or 100, click the button below to contact us and find out how quickly your office can start taking advantage of these revolutionary features!